Terms and Conditions
Last updated: March 28, 2026
The following terms and conditions govern the relationship between the sole proprietorship MYLONIDIS EMMANOUIL son of IOANNIS, trading as NORTHWEB, with registered address at Epanomi, 57500, Greece, VAT number 101272910 (hereinafter the "Company"), and any registered member (hereinafter the "Customer") of this website (hereinafter the "Website"), and the website design and management platform provided to the Customer under the name eShopRobot (hereinafter the "Platform"). By accessing and using any part of the Website or the Platform, the Customer agrees to be bound by and comply with the terms and conditions set out in this section. If the Customer does not agree with all or part of the terms and conditions described below, they must not access or use the Website or the Platform in any manner.
The Customer's agreement to be bound by these terms is acknowledged by use of the Website and Platform, including but not limited to visiting the Website or Platform, using internal and external links for information search, ordering any of the Company's services, communicating with Company representatives, the support department, and/or any other software made available to the Customer by the Company.
The Company reserves the right to modify or revise these Terms of Use by updating this section and the "Last updated" indication. For material changes, the Company makes reasonable efforts to also notify the Customer via email at the registered contact address, where technically feasible. Continued use of the services after the effective date of such changes constitutes acceptance, subject to any rights provided by applicable law.
1. General Terms
1.1 Privacy Policy
The Company's Privacy Policy is incorporated herein by reference and governs the collection, storage, and use of personal data. By accepting the terms and conditions in this section, the Customer expressly consents to the use and disclosure of personally identifiable information and other data as described in the Privacy Policy.
1.2 Use of Information on the Company's Website
The Customer may use information published on the Company's Website for informational purposes only. Information on the Website may not be used in any other way without the prior written consent of the Company.
1.3 Third-Party and Linked Websites
The Customer may find links to other websites on the Company's Website. Published links are provided for informational purposes only. The Company does not control or endorse information, products, or services offered on third-party websites. The Company bears no responsibility for the accuracy or suitability of content on any third-party website you may access through the Company's Website. Any use of third-party content by the Customer, including without limitation downloadable information and files, is solely the Customer's responsibility. The Customer acknowledges that access to and use of any linked website is at their own risk and that the Company shall bear no liability for any loss or damage arising from such use.
2. Services and Platform Use
2.1 Use of the Website and Platform
On the Company's Website, a visitor may create an account and, as a member and customer, purchase services for creating their own websites (hereinafter "Customer Websites") as well as additional services for them. Service charges may be one-time at purchase or recurring, depending on the type of service. By purchasing services through the Company's Website, the Customer gains access to the eShopRobot website design and management Platform. Initial design of Customer Websites is the responsibility of the Company when included in the description of the purchased service, while the Customer also has access to modify their websites independently, if desired.
The Platform provides standardized features and customization options, according to the technical characteristics of each service plan. Special customization requests or additional work are implemented only upon agreement and may incur additional charges. The Company reserves the right to reject requests that are not technically feasible, are not included in the relevant plan, or disproportionately affect the normal operation of the Platform.
2.2 Transfer of Customer Website to Another Server
Customer Websites are stored on the Platform as data in a database and do not exist as separate files per website. This makes it technically impossible to export a website from the Platform for transfer to another server of the Customer's choice. In addition, setting up a copy of the Platform on a server not owned by the Company is not permitted. eShopRobot is closed-source software and intellectual property of the Company, and it is not distributed in any way or form, neither as source code nor as executable files. The above means that, as to their physical infrastructure, all Customer Websites are leased by the Customer and are not their ownership.
Upon Customer request and where technically feasible, the Company may provide an export of basic content data in a commonly readable format, without any obligation to transfer Platform functionality to third-party infrastructure.
3. Financial Terms
3.1 Payment Methods
Payment for services may be made either through electronic methods, such as debit or credit card charges via partnered payment providers, or by bank deposit to a Company bank account in Greece, as specified during the checkout process on the Company's Website.
Recurring charges may also be processed automatically at the agreed intervals by the electronic payment providers available on the Company's Website, until we receive a written cancellation request by email from the Customer. Upon receipt of such request, provision of the relevant services will stop on the expiration date of the last paid period.
3.2 Pricing and Tax Documents
Service prices are displayed on the Website. VAT and any other applicable charges are shown during order completion. The Company issues lawful tax documents/invoices in accordance with applicable legislation.
The Company retains the required tax and accounting records for the period prescribed by applicable law, including any obligations arising from cross-border transactions.
3.3 Customer Tax and Accounting Obligations
The Company's services may be used by customers in different countries. The Customer is solely responsible for the tax and accounting compliance of their activity in Greece and in any other country where they operate and/or make sales. Indicatively and not restrictively, the Customer is required to apply the correct VAT rate or other indirect taxes, issue lawful tax documents with the required details, and comply with all obligations regarding filings, tax remittance, and record-keeping, in accordance with applicable legislation.
The Company does not provide tax or accounting advice and is not liable for any omissions or errors by the Customer regarding the above obligations.
3.4 Electronic Payment Security
Electronic payments are made through reputable payment providers that are widely known and apply appropriate security and compliance measures under the applicable regulatory framework. The payment process is always completed through the provider's secure system, and sensitive data, such as credit card numbers, never pass through the Company's servers. For incidents attributable exclusively to infrastructure of third-party payment providers, the respective payment provider is responsible. The Company's liability, where applicable, is limited exclusively to incidents caused by its own act or omission. Only rights of the Customer that cannot be lawfully restricted remain unaffected.
3.5 Refunds
The Company may proceed with a refund if it is established that it cannot serve the Customer's requirements due to technical limitations.
The Company may issue refunds only in exceptional cases and following a written request from the Customer and communication with them. When approved, the refund is completed within a reasonable period, through the same payment method where possible. This clause applies subject to any mandatory rights of the Customer under applicable law.
Upon refund, the related services are canceled and the Company may delete related data and Customer websites, after notification, without future recovery, except for data whose retention is required by applicable law (indicatively tax/accounting records). Data retained for legal reasons are deleted after the legally prescribed retention period expires.
3.6 Withdrawal Right for Digital Services
The Customer may exercise the right of withdrawal, where provided by law, through a written declaration sent to the contact email listed on the Website's contact page or through any other available written communication method provided on the Website. For distance contracts, the legal withdrawal period is fourteen (14) days from contract conclusion, unless a lawful exception applies.
When the Customer requests that provision of a digital service starts before expiry of the withdrawal period, the Customer gives explicit consent for immediate performance and acknowledges that, after the start and/or full provision of the service as defined by applicable law, the right of withdrawal may no longer be exercisable.
Where there is an obligation to refund due to lawful withdrawal or another right of the Customer, the refund is carried out without undue delay and in accordance with the deadlines of applicable law. In particular, for subscription services that have already started, the refund is calculated proportionally: the Customer is charged only for the period from service start until submission of the withdrawal request, and the remaining amount of the current period is refunded (partial refund), where provided by law. The Company may, at its discretion, approve a refund after the 14-day period as well.
3.7 Definition of Unlimited Use
The Company provides multiple resources without a fixed limit or with unlimited resources. "Unlimited" means there are no strict limits defined in the Customer account for the referenced resources. The Company provides such unlimited resources under fair use. Fair use means use that is consistent with the purpose of the service and does not disproportionately burden the Platform and/or service quality for other customers. In case of unfair use of unlimited resources, the Company will contact the Customer to discuss setting specific limits on the Customer's account or upgrading the Customer's subscription plan.
If usage exceeds the technical capabilities of the Platform and/or fair use terms, the Company may propose limits or an upgrade. If there is no compliance, the Company reserves the right to temporarily limit or suspend service provision.
4. Content and Compliance
4.1 Intellectual Property and Customer Content
The Customer is responsible for all activity and content, such as photos, images, videos, graphics, written content, audio files, code, information, or data uploaded, collected, created, stored, displayed, distributed, transmitted, or exposed in or in connection with the Customer account on the Platform (hereinafter "Material").
The Company does not claim intellectual property rights over Material provided by the Customer to the Platform. All Material uploaded by the Customer remains the Customer's property.
The Customer may delete their Websites at any time from the Platform Management Console.
By uploading Material to the Platform, the Customer agrees:
- that the Company may review Material submitted to the Platform and, in case of reasonable indication of legal or Terms violation, restrict or remove the relevant Material, taking proportionate measures and, where feasible, prior notice to the Customer
- to allow the Company to store, and in the case of publicly published Material, display and use the Customer's Material
- to allow other internet users to view Material publicly published on the Customer's Websites
The Customer retains ownership of all Material uploaded to the Platform. However, by publishing Websites, the Customer agrees to allow others to view Material publicly published on the Customer's Websites. The Customer is responsible for Material compliance with any applicable laws or regulations.
4.2 Public Relations
Following relevant notice, the Company may use the Customer business name and/or logo solely for partnership showcase purposes (indicatively on the Website or in marketing material), unless the Customer states they do not wish such use. The Customer may withdraw this approval at any time by written communication to the Company, and the withdrawal applies to future publications.
4.3 Customer Obligations for Lawful Content
The Customer is solely responsible for the legality of their Websites and for compliance with applicable law (including, indicatively, e-commerce, consumer protection, and personal data legislation). The Company bears no liability for Customer violations.
4.4 Service Abuse
The Customer is responsible for the Material on their Websites, which must not violate these terms and conditions. Customer websites must not contain Material described in the following list and considered prohibited:
- Material causing problems to the smooth operation of the Platform or server
- Material containing malware, viruses, or harmful code
- Material promoting or containing spam, phishing, or deceptive practices
- Material disclosing personal data of any natural or legal person without consent
- Material infringing trademarks or third-party rights
- Material infringing someone else's copyrights
- Adult-only material, such as pornographic content
- Material displaying or promoting addictive or illegal substances
- Material that is or may reasonably be interpreted as illegal, defamatory, confidential, or that promotes racial, ethnic, gender, or other discrimination, or anything that may constitute a criminal or civil offense, promote violence, or incite hatred
- Material offending the personality or beliefs of any person
If prohibited Material is detected, the Company may take proportionate measures, such as temporary withdrawal of Material, feature limitation, suspension, or termination of services, depending on the severity of the incident. Where feasible and where immediate action is not required for security or compliance reasons, prior notice is given to the Customer. In cases of violation of these terms due to prohibited or illegal content, a refund may not be provided, except where required by applicable law.
If exceeding technical capabilities or abuse is identified, the Company may contact the Customer to take measures, such as usage limits or upgrade. If there is no compliance or if there is a heavy workload that the server cannot process, the Company reserves the right to limit or temporarily disable service provision and/or the Customer's Website. In such case, the Company will investigate the cause of the load and contact the Customer to agree on an arrangement.
5. Operation and Liability
5.1 Service Termination
The Company may terminate services to the Customer for a serious reason (indicatively cessation of business activity, serious health reasons, or force majeure), by written notice to the email under which the Customer is registered on the Platform, at least 30 days before final termination. During this period, the Company makes reasonable efforts to facilitate the Customer's transition and data management in accordance with applicable law. This clause does not limit any Customer rights that are mandatory by law.
In case of non-payment, the Company reserves the right to temporarily suspend access or terminate services after notifying the Customer. The Customer remains responsible for any debts already incurred.
5.2 Disclaimer of Liability
To the maximum extent permitted by applicable law, the Company is not liable for indirect, consequential, incidental, or special damages (including, indicatively, loss of profits, goodwill, or data) arising from use or inability to use the Service.
Nothing in these Terms excludes or limits liability that cannot be lawfully excluded or limited, especially in cases of fraud, gross negligence, or violation of mandatory law.
Use of the Company's services is entirely at your own risk and responsibility. The Company's services are provided "as is" and "as available" without any warranty or condition, express, implied, or statutory.
The Company does not warrant that services provided will be complete, accurate, uninterrupted, secure, or error-free.
The Company does not warrant that results obtained from use of the services provided will be accurate or reliable.
The Company is not responsible for any of your tax obligations or obligations related to use of the Platform.
The Company does not warrant that the quality of products, services, information, or other materials purchased or obtained via the Company's Website will meet your expectations, or that any errors on the Company's Website or Platform will be corrected.
All information and functionalities on the Website and Platform are subject to change. The Company makes reasonable efforts to provide timely notice, especially where changes are material.
5.3 Indemnification
The Customer agrees to indemnify the Company against any claims, damages, liabilities, and expenses, including legal costs such as attorney and court fees, arising from or related to use of the Website or any breach of the terms and conditions described herein.
6. Final Provisions
6.1 Dispute Resolution - Governing Law
These Terms are governed by the laws of the Hellenic Republic. For any dispute arising in connection with these Terms, the courts of Greece shall have jurisdiction, unless otherwise provided by mandatory legal provisions, especially for consumers. Before resorting to litigation, the parties make reasonable efforts to resolve the dispute amicably. In case of legal proceedings, legal costs are awarded in accordance with applicable law in force at the time.